Terms & Conditions of Sale

These Terms and Conditions (Terms) apply to your Order and our supply of Goods to you (Contract). They apply to the exclusion of any other terms you seek to impose or incorporate.

This Contract is the entire agreement between us in relation to its subject matter. You acknowledge you have not relied on any statement or warranty not set out here.

Key Defined Terms

• Business Day — any day other than Saturday, Sunday or English public holiday when London banks are open.
• Business Hours — 9:00 am to 5:00 pm on any Business Day.
• Non-Returnable Item — any product which, under applicable laws or our hygiene/safety policies (including medical waste), cannot be returned or refunded.
• Warranty Period — 12 months from the date of delivery (see clause 7.1).

These Terms and the Contract are made only in the English language. Please print or save a copy for your records.

2.1 Placing Your Order

Follow the on-screen prompts to place an Order. Each Order is an offer by you to buy the Goods specified, subject to these Terms.

2.2 Invitation to Treat

Goods listed on our website constitute an invitation to treat, not a contractual offer by us.

2.3 Your Offer

By submitting an Order you agree to do so in accordance with these Terms. Please include a PO number at the point of ordering if applicable.

2.4 Acceptance

A legally binding contract is formed only when we expressly accept your offer by confirming your Order and receiving payment in full. For consumer purchases this complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2.5 Correcting Errors

Our order process allows you to check and amend any errors before submitting. You are responsible for ensuring your Order and any specification is complete and accurate.

2.6 If We Cannot Accept Your Order

If we are unable to supply the Goods for any reason, we will inform you by email and will not process your Order. If you have already paid, we will refund the full amount including delivery charges without undue delay.

3.1 Business Customers

You may cancel your Order at any time before we notify you the Goods have been dispatched. If already dispatched, you must follow the returns process in clause 8. No automatic cooling-off period applies to B2B transactions.

3.2 Individual Consumers — 14-Day Cooling-Off Period

To cancel, use the Model Cancellation Form in Schedule 1, or send a clear written statement to info@myrecoverease.co.uk with your Order details.

If Goods have already been dispatched during the Cooling-Off Period, you may still cancel but must follow the returns process in clause 8. Where you selected an enhanced delivery method, we may retain the additional delivery cost above standard. You will be liable for any diminishment in the value of the Goods from handling beyond what is reasonably necessary.

3.3 Hygiene-Sealed Items

• Goods are supplied as described in our digital catalogue or website.
• Product images, colours and descriptions are for illustrative purposes only. Appearance may vary slightly due to monitor or device settings — this does not constitute a defect.
• We reserve the right to amend, update or withdraw descriptions at any time. Changes will not affect Orders already accepted.
• Packaging may vary from images shown on our website.
• We may amend the Specification if required by applicable law or regulatory requirements and will notify you of any such change.

• Each delivery will be accompanied by a delivery note showing Order date, reference numbers, PO number (if applicable), type and quantity of Goods, and any special storage instructions.
• We will deliver to the Delivery Location set out in your Order in line with the stated delivery times.
• Delivery is completed on completion of unloading at the Delivery Location — whether or not you are present.
• Quoted delivery dates are approximate only; time of delivery is not of the essence.
• We are not liable for delays caused by a Force Majeure Event or your failure to provide adequate delivery instructions, but we will notify you of any significant delay.
• If we fail to deliver, our liability is limited to the cost of obtaining replacement goods of similar quality in the cheapest available market, less the price of the Goods.
• If you fail to accept delivery, delivery shall be deemed completed (unless caused by Force Majeure or our own failure).
• We will use reasonable endeavours to deliver in a single delivery. Where not possible, we may deliver by instalments. A defect in one instalment does not entitle you to cancel other deliveries.
• We are not liable for Goods lost or stolen in transit, but will cooperate with any tracking investigation.

• Where applicable, tracking details will be provided once your Order is dispatched. Updates may take up to 24 hours. If you haven't received tracking within 3 working days of placing your Order, please contact us.
• You must provide information and assistance as we may require to track, trace and/or recall any Goods, and any information concerning possible defects in safety, standard or condition.
• You must co-operate fully with any product recall, including immediately ceasing use or distribution of affected Goods upon request and returning them in accordance with our instructions.

We warrant that on delivery, and for 12 months from the date of delivery (the Warranty Period), the Goods shall:

• conform in all material respects with their description;
• be free from material defects in design, material and workmanship;
• be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
• be fit for any purpose held out by us.

If you discover a defect, you must notify us in writing within 5 days of becoming aware (and within the Warranty Period), with reasonable details. We must be given a reasonable opportunity to examine the Goods — inspection may incur a fee of up to £300.

At our sole discretion, we shall repair or replace the defective Goods, or refund the price in full. Unauthorised or unsolicited returns may be rejected.

7.2 Warranty Exclusions

The warranty does not apply where:

• you continue using the Goods after giving notice of a defect;
• the defect arises from failure to follow our storage, installation, use or maintenance instructions;
• you alter or repair the Goods without our written consent;
• the defect results from fair wear and tear, wilful damage, negligence, or abnormal conditions;
• the Goods differ from their description due to changes required by statute; or
• the Goods have not been used in accordance with safe-use requirements (including use only by persons aged 16 or over, following the manufacturer's IFU, seeking medical advice where indicated, and not storing outdoors).

Before returning any Goods or requesting a refund, you must first contact us by email with your Order reference, details of the Goods, your reason for the return/refund and any evidence we reasonably request. Do not send Goods back until we have confirmed in writing that the return is authorised.

• Unless agreed otherwise in writing, you are responsible for the costs of returning Goods.
• Authorised returns must be packaged securely and sent to our address per our return instructions. Unauthorised returns may be rejected and returned to you at your cost.
• Where a refund is due, we will refund you via the same payment method within 14 days of confirming the refund.

• You must not market or promote the Goods using our branding without our prior written consent.
• All marketing materials must comply with our brand messaging and any reasonable instructions given to you.
• You must not imply ownership or origin of the Goods, nor alter or obscure any of our branding or trademarks.
• Goods marked with a hygiene label must not be resold in any circumstances. We accept no liability in connection with any such resale.

• Risk in the Goods passes to you on completion of delivery.
• Title to the Goods does not pass to you until the earlier of: (a) our receipt of payment in full; or (b) completion of delivery.

Until title passes, you must:

• store the Goods separately so they are readily identifiable as our property;
• not remove, deface or obscure any identifying marks or packaging;
• maintain the Goods in satisfactory condition and keep them insured for their full price; and
• notify us immediately if you become subject to any insolvency event listed in clause 16.

You acknowledge that all patents, inventions, copyrights, design rights, rights to confidentiality, and all other intellectual property rights in the Goods and their names, anywhere in the world, are and shall remain our property. No right, title, interest or licence is granted to you under any such intellectual property rights.

• The price of the Goods is the price shown on our website at the time you submit your Order.
• If the correct price is lower than stated, we charge the lower amount. If higher, we will contact you to give you the option to continue or cancel.
• Prices exclude VAT, which you will additionally be liable to pay at the prevailing rate (subject to receipt of a valid VAT invoice). Delivery charges are included in your Order total.
• All amounts must be paid in full without set-off, counterclaim, deduction or withholding (other than as required by law).

• Payment is accepted by debit card or credit card only. Accepted payment methods are listed on our website.
• Payment for Goods, VAT and delivery is required in advance. We will not charge your card until we dispatch your Goods.

14.1 Liability Not Limited

Nothing in the Contract limits liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of terms implied by section 12 of the Sale of Goods Act 1979;
• defective products under the Consumer Protection Act 1987; or
• any other liability that cannot legally be limited.

14.2 Liability Cap

Subject to clause 14.1, our total liability to you shall not exceed the value of the Contract.

14.3 Excluded Losses

Subject to clause 14.1, the following types of loss are wholly excluded:

• loss of profits (including anticipated savings);
• loss of sales or business;
• loss of agreements or contracts;
• loss of or corruption of software, data or information;
• loss of or damage to goodwill; and
• indirect or consequential loss.

14.4 Medical and Misuse Exclusion

We exclude all liability for loss, damage or injury arising from:

• any user's failure to obtain medical advice prior to using the Goods;
• misuse, negligent use, unsafe operation or operation contrary to the manufacturer's IFU or these Conditions;
• any medical condition (disclosed or undisclosed) affecting a user's suitability to use the Goods; or
• any use other than for the Goods' intended purpose.

You agree to indemnify and hold us harmless against all claims, losses, damages and costs arising from any user's use or misuse of the Goods, except to the extent arising from our negligence or wilful misconduct.

This clause survives termination of the Contract.

Except as provided in clause 7.1, this Contract automatically terminates on receipt of full payment and delivery of the Goods.

We may terminate immediately by written notice if you:

• fail to pay any amount due on the due date;
• commit a material breach and (if remediable) fail to remedy it within 30 days of written notice;
• misuse, damage or fail to return any Goods, or act in a manner that risks improper use;
• breach any resale restrictions or fail to maintain required resale records;
• enter administration, provisional liquidation, any creditor arrangement, or cease to carry on business;
• suspend or cease (or threaten to) all or a substantial part of your business; or
• suffer financial deterioration that reasonably calls into question your ability to fulfil the Contract.

On termination you must immediately pay all unpaid invoices. Termination does not affect any accrued rights and remedies of either party.

A Force Majeure Event means any circumstance outside a party's reasonable control, including:

• acts of God, flood, drought, earthquake or other natural disaster;
• epidemic or pandemic;
• terrorist attack, civil war, civil commotion or riots, war, armed conflict, sanctions or embargo;
• nuclear, chemical or biological contamination or sonic boom;
• government action including export/import restrictions, quotas or prohibitions;
• collapse of buildings, fire, explosion or accident; labour disputes, strikes or lockouts;
• non-performance by suppliers or subcontractors; and
• interruption or failure of utility services.

The affected party must promptly notify the other in writing and use reasonable endeavours to limit the effect. If the delay continues for 30 days, the unaffected party may terminate by giving not less than 30 days' written notice.

18.1 Privacy & Data Protection

We use your personal information in accordance with our Privacy Policy at www.myrecoverease.co.uk. We comply with UK GDPR and all applicable laws.

18.2 Assignment

We may assign or deal with our rights and obligations under the Contract (with prior written notice to you). You may not assign any of your rights or obligations without our prior written consent.

18.3 Confidentiality

Each party must keep the other's confidential information strictly confidential during the Contract and for two years after termination, disclosing it only to those who need to know for purposes of the Contract, or as required by law.

18.4 Entire Agreement

This Contract is the entire agreement between the parties. Myrecoverease Limited (Jersey) is not a contracting party and has no obligations to you under it.

18.5 Variation

No variation of the Contract is effective unless in writing and signed by both parties (or their authorised representatives).

18.6 Waiver

A waiver of any right or remedy is only effective if given in writing. A delay or failure to exercise a right does not constitute a waiver of that right.

18.7 Severance

If any provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted without affecting the remaining provisions.

18.8 Notices

Notices must be in writing and sent by email to: us at info@myrecoverease.co.uk; you at the email address submitted with your Order. Email notices are deemed received on transmission, or when Business Hours resume if sent outside Business Hours.

18.9 Third Party Rights

Unless expressly stated otherwise, this Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

18.10 Scope

This Contract governs only the sale and supply of Goods within the United Kingdom. It does not apply to sales by any other Myrecoverease group company, including Myrecoverease Limited (Jersey).

18.11 Governing Law

This Contract and any disputes (including non-contractual) are governed by and construed in accordance with the law of England and Wales.

18.12 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with this Contract.

Or post to: Myrecoverease (UK) Limited, The Cottage, Elmcote Lane, Cambridge, Gloucester, England, GL2 7AS